Shipping Information:

Orders will ship based on product availability. We will always send an e-mail confirming delivery time. We have many items in stock, but because many of our Exotic woods are sold in limited quantities, there may be times that we will make special arrangement to fill your order. It is important to remember that each piece is hand crafted and many woods are in limited supply at any given time. Estimated shipping times vary from 3 days to 5 weeks. Our confirmation e-mail will confirm the approximate shipping duration for your order.

Refund, Returns and Cancellation Policies:

We guarantee the quality and craftsmanship of each stopper (Upon receipt of your order should you be dissatisfied with a stopper due to poor craftsmanship we will work with you to resolve the issue as quickly as possible). REFUND POLICY Full refund if not satisfied due to poor craftsmanship if returned within 10 business days of purchase. Item must be in new and unused condition. Please NOTE !! UPS, Express, International & Canadian Shipping costs are NOT refundable. We deliver packages to UPS as soon as they are available(you will recieve e-mail confirmation upon availability), we can not be held responsible for delays caused by other shippers.

Deposits on Special orders and quantity items are not refundable.

Send Returns to :

Willamette Wine Works llc 4795 SW200th ave Aloha, Oregon, 97007

Please package and make certain items are insured. We will not refund broken or lost items.

Thank you,

Willamette WIne Works llc Sales